Privacy Policy

The owner of the website divalli.hr (hereinafter referred to as the “website”) is Divalli Services (hereinafter “we”, “us”, “our”, etc.). We have created this Privacy Policy to demonstrate our commitment to protecting our users’ privacy and to inform them about how we collect and process personal data on this website.

Please read this Privacy Policy carefully to learn how we collect, process, protect, or otherwise use your personal data.

Data Collection

Personal data refers to any information relating to an individual whose identity is known or can be established. An identifiable individual is a person who can be identified directly or indirectly, in particular by reference to identifiers such as a name, identification number, location data, online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that individual.

We only collect your personal data when you voluntarily provide such information to us.

Please note that non-personal information and data may be collected automatically through our internet servers or by using “cookies.”

Examples of information about your use of the website include: the most visited and viewed pages and links on our website, the time spent on the site, the most popular search keywords that lead users to our website, your IP address, information collected via cookies, data about your device such as hardware settings, system activities, browser type, etc.

Data Processing

We use the data we collect about you for one or more of the following purposes:

• To personalize your user experience (the information we collect helps us better respond to your individual needs);

• To improve our website (we continually strive to improve our website offerings based on the feedback we receive from visitors);

• To establish a primary channel of communication with you;

• To occasionally send emails (including updates, news, or information about similar products or services, if you have opted in).

Third-Party Links

We do not offer or provide third-party products or services on our website.

Protecting Your Data

To protect the personal data you submit through this website, we employ physical, technical, and organizational security measures. We continuously upgrade and test our security technologies. Access to your personal data is limited to employees who need to know this information in order to provide you with benefits or services.

Data Storage and Retention

We store and protect your personal data for the duration of your business relationship with us. Personal data you provide for business or contact purposes is regularly deleted 12 months after the date you submitted the information.

Your Rights

If you would like to know whether we hold or process your personal data, or if you would like to access the personal data we hold about you, please contact us at divalli@divalli.hr.

You may also request information about: the purpose of data processing, the categories of personal data processed, the recipients of your personal data outside our company, the source of the data (if you did not provide it directly to us), and how long we will retain the data. You have the right to correct any inaccurate personal data we hold about you. In certain circumstances, you may also request that we delete your data or stop processing it. You can request that we stop using your personal data for direct marketing purposes. In many countries, you also have the right to lodge a complaint with the competent data protection authority if you are not satisfied with how we handle your personal data.

If you submit a request to receive your personal data by email at divalli@divalli.hr, we will fulfill your request free of charge.

Personal Data Breach Notification

In the event of a personal data breach, we will notify you and the relevant supervisory authority by email within 72 hours, providing information about the extent of the breach, the affected data, the potential impact on our services, and our planned measures to secure the data and mitigate any negative effects on individuals.

We will not notify you of a breach if:

• technical and organizational protective measures (such as encryption) have been applied to the personal data affected by the breach, rendering the data unintelligible to anyone not authorized to access it;

• we have taken subsequent measures ensuring that a high risk to the rights and freedoms of individuals is no longer likely to occur;

• notification would involve a disproportionate effort (in which case we will inform you through public communication or a similarly effective method).

A personal data breach means a security incident that leads to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data transmitted, stored, or otherwise processed in connection with the provision of our services.

Your Consent

By using this website, you consent to this Privacy Policy.

Changes to Our Privacy Policy

If we make changes to our Privacy Policy, we will inform you by posting those changes on this page and updating the date of the Privacy Policy modification as stated below.

This Privacy Policy was last updated on July 7, 2022.

Right to Lodge a Complaint with a Supervisory Authority

You may lodge a complaint with the competent supervisory authority regarding our collection and processing of your personal data at any time. In the Republic of Croatia, you can file a complaint with the Croatian Personal Data Protection Agency (AZOP).